Your privacy matters to us.
This Privacy Policy explains how SerWizo collects, uses, shares, protects and retains personal information when you visit our website, request a service, communicate with us, or otherwise interact with our services.
1. Who We Are
SerWizo (“SerWizo”, “we”, “us” or “our”) provides field-service and related support services, including appliance repair and installation, cleaning, car detailing and other services that may be introduced from time to time.
Our website is serwizo.com. For privacy questions or requests, please use the contact details published on our website or contact us through our official service channels.
2. Information We Collect
Depending on how you interact with SerWizo, we may collect the following categories of information:
| Category | Examples | Why We Need It |
|---|---|---|
| Identity & contact | Name, mobile number, email address | To identify and communicate with you and coordinate services. |
| Service details | Selected service, appliance/product details, job description, preferred date/time | To understand, schedule and deliver the requested service. |
| Location & address | Service address, area, city and related location details | To determine service availability, assign field personnel and reach the service location. |
| Communication records | Messages, requests, complaints, feedback and support communications | To respond to you, maintain service records and improve customer support. |
| Transaction information | Payment status, invoices, receipts or related transaction references | To administer billing and maintain business records. We do not need to collect your full card details when payment is handled by a separate payment provider. |
| Images & service evidence | Photos submitted as part of a service request or service completion | To document service condition, completion, quality, warranty or brand-program requirements where applicable. |
| Technical information | IP address, browser/device information, approximate usage information and security logs | To operate, secure and maintain the website and prevent abuse. |
We aim to collect only information that is reasonably necessary for the purpose for which it is obtained.
3. How We Collect Information
We may collect information directly from you when you:
- submit a service request or contact form;
- contact us by phone, WhatsApp, email or other official channels;
- request installation, repair, cleaning, detailing or other services;
- provide feedback or make a complaint; or
- interact with our website.
We may also receive limited information from business customers, brand partners or service providers when they lawfully engage us to deliver a service to you.
4. How We Use Personal Information
We may use personal information to:
- receive, confirm, schedule and deliver service requests;
- contact you about appointments, service status, pricing, access requirements or follow-up;
- assign or coordinate appropriate service personnel;
- process invoices, payments, refunds or related accounting;
- maintain service, warranty and customer-support records;
- investigate complaints, disputes, fraud, misuse or security incidents;
- meet contractual, legal, tax, regulatory and record-keeping obligations;
- improve our services, processes, website and customer experience; and
- send service-related or, where legally permitted, marketing communications.
5. Legal Bases for Processing
Where a privacy law such as the GDPR or UK GDPR applies, we may process personal information on one or more of the following legal bases:
- Contract: where processing is necessary to provide a service you requested or take steps before providing it.
- Legitimate interests: where processing is reasonably necessary for operating, securing and improving our business, provided those interests do not override applicable rights.
- Legal obligation: where processing is required by applicable law.
- Consent: where we ask for and rely on your consent, such as certain optional marketing or non-essential tracking activities.
6. WhatsApp and Other Communication Channels
SerWizo may use WhatsApp and other communication channels to receive service requests and communicate with customers. When you choose to contact us through a third-party platform, that platform may process information under its own terms and privacy policy.
We recommend that you do not send unnecessary sensitive personal information through WhatsApp, email, forms or other ordinary service channels.
7. Sharing and Disclosure of Information
We do not sell your personal information as a routine part of our business. We may disclose information when reasonably necessary to operate our services, including to:
- authorized SerWizo personnel and service professionals who need the information to perform the requested job;
- brand partners or business customers where necessary to fulfil a contracted installation, repair, after-sales or support program;
- technology, hosting, communication, payment, accounting or other service providers acting on our behalf;
- professional advisers such as lawyers, accountants or auditors where appropriate;
- government authorities, regulators, courts or law-enforcement bodies where legally required; or
- a buyer, investor or successor in connection with a merger, restructuring, financing, sale or transfer of some or all of our business, subject to applicable law.
Where appropriate, we seek contractual or other safeguards requiring service providers to use personal information only for authorized purposes and to protect it appropriately.
8. International Transfers
Some technology or communication providers may process information outside Pakistan. Where applicable law requires safeguards for international transfers, we will seek to use an appropriate lawful transfer mechanism and reasonable contractual, organizational or technical safeguards.
9. Cookies and Similar Technologies
Our website may use essential cookies or similar technologies needed for basic website functionality, security and preferences. If we introduce analytics, advertising or other non-essential tracking technologies, we will provide appropriate information and, where required by law, obtain consent before using them.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, dispute resolution, fraud prevention, accounting, tax, legal and regulatory requirements.
When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with our retention practices and applicable law.
11. Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, secure hosting practices, limited access to customer information and appropriate operational safeguards.
No website, transmission or storage system can be guaranteed to be completely secure. You should also protect your own devices, accounts and communication channels.
12. Your Privacy Rights
Depending on where you live and which privacy law applies, you may have rights including:
- the right to know or access personal information we hold about you;
- the right to request correction of inaccurate or incomplete information;
- the right to request deletion or erasure, subject to legal exceptions;
- the right to restrict or object to certain processing;
- the right to withdraw consent where processing is based on consent;
- the right to data portability in circumstances where applicable law provides it;
- the right to opt out of certain marketing communications; and
- additional rights that may apply under local privacy law.
We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising applicable privacy rights.
13. California Privacy Rights
If the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to you and SerWizo is subject to its requirements, you may have additional rights, including rights to know/access, correct, delete, opt out of certain sale or sharing of personal information, limit certain uses of sensitive personal information, and receive equal treatment for exercising your rights, subject to applicable exceptions.
SerWizo does not intend to sell personal information for monetary consideration. If our practices change in a way that creates a legally applicable sale or sharing activity, we will provide the disclosures and opt-out mechanisms required by applicable law.
14. European Economic Area, UK and Similar Rights
If GDPR, UK GDPR or another comparable privacy regime applies to your information, you may have rights to access, correction, erasure, restriction, objection, portability and withdrawal of consent, subject to applicable conditions and exceptions. You may also have the right to lodge a complaint with your local data protection supervisory authority.
15. Children’s Privacy
Our services are intended for adults and general household or business customers. We do not knowingly request or intentionally collect personal information from children where doing so is prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
16. Third-Party Websites and Services
Our website may contain links or integrations to third-party websites, social media platforms, maps, communication services or other external services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The revised version will be posted on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.
18. Contact Us
If you have a privacy question, want to exercise an applicable privacy right, or believe your personal information has been handled incorrectly, please contact SerWizo through our official contact channels.
Website: serwizo.com
Company: SerWizo
Privacy Contact: Please use the contact information published on our Contact page.
For privacy requests, please clearly state the nature of your request and provide enough information for us to identify the relevant service or interaction. We will respond within the period required by applicable law.
19. Legal Disclaimer
This Privacy Policy is intended as a general, internationally informed privacy notice for SerWizo’s website and service operations. It should be reviewed and adapted by qualified legal counsel before publication if SerWizo targets customers in jurisdictions with specific privacy, consumer-protection, employment, telecommunications, health, financial or other regulated-data requirements.